Privacy Policy

Information you provide

When you use NeedRoute, you may provide us with personal information including your name, email address, company name, phone number, project requirements, and payment information. If you're a provider, this also includes your professional qualifications, portfolio, and work history.

Information collected automatically

We automatically collect certain information when you visit our website, including your IP address, browser type, operating system, referring URLs, and information about how you interact with our platform. We use cookies and similar technologies to collect this data.

Information from third parties

We may receive information about you from third parties, including business partners, marketing partners, and publicly available sources to verify provider credentials and enhance our services.

Service delivery

We use your information to provide our matching services, connect you with appropriate providers or buyers, facilitate project communications, and process payments.

Platform improvement

We analyze usage patterns to improve our AI matching algorithms, enhance user experience, and develop new features that better serve our community.

Communication

We may contact you about your account, service updates, new features, promotional offers (with your consent), and important notices about our platform.

Legal compliance

We use your information as necessary to comply with applicable laws, respond to legal requests, and protect our rights and the rights of others.

With matched parties

When we facilitate a match, we share relevant information between buyers and providers to enable successful engagements. This includes project requirements, professional qualifications, and contact information.

Service providers

We work with third-party service providers who assist us in operating our platform, processing payments, analyzing data, and providing customer support. These providers are contractually obligated to protect your information.

Legal requirements

We may disclose your information if required by law, court order, or government request, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Business transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes encryption of data in transit and at rest, regular security assessments, access controls, and secure data storage practices. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Access and correction

You have the right to access the personal information we hold about you and request corrections to any inaccurate data.

Deletion

You may request deletion of your personal information, subject to certain legal exceptions and our legitimate business needs.

Opt-out

You can opt out of promotional communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

Cookies

Most browsers allow you to control cookies through their settings. Note that disabling cookies may affect some functionality of our platform.

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it.

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.

NeedRoute is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete it.

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website or sending you an email. Your continued use of our services after changes take effect constitutes acceptance of the updated policy.

If you have questions about this Privacy Policy or our data practices, please contact us at privacy@needroute.com or through our Contact page.